3. Ombudsman
If you got “stuck” with USCIS system and you experience a delay, other means exist that can help to expedite a specific case request.
In 2002, Congress created the Ombudsmen’s Office as part of the Homeland Security Act. The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) serves as a liaison between the public and the U.S. Citizenship and Immigration Services (USCIS).
The USCIS Ombudsman's primary role is to provide a mechanism for addressing and resolving problems and inefficiencies within the USCIS system.
Does the USCIS Ombudsman operates independently of USCIS?Yes. The USCIS Ombudsman operates independently of USCIS and is designed to provide impartial assistance and oversight.
What are the functions of the USCIS Ombudsman?The USCIS Ombudsman's main functions include:
- Assisting individuals and employers in resolving complex immigration-related issues.
- Monitoring and assessing USCIS policies, procedures, and case processing times to identify areas of concern or inefficiency.
- Making recommendations to USCIS to improve processes and procedures to better serve the public.
How can the USCIS Ombudsman help me?The USCIS Ombudsman can assist individuals and employers with specific immigration-related cases, particularly those that have been pending for an extended period or involve complex issues. When the USCIS Ombudsman identifies systemic problems or inefficiencies in USCIS processes, they may make recommendations to USCIS to address these issues and improve customer service.
What do I need to do before requesting Ombudsman Assistance?Before you contact the Ombudsman’s Office, check the processing time on your application. Typically, you cannot request Ombudsman help unless your case is taking longer than the provided processing time. The USCIS published processing time online.
How do I request Case Assistance from CIS Ombudsman?First, you need to complete the DHS Form 7001. The DHS Form 7001 checklist is a detailed list of everything you need before you access the online form.
Second, you need to submit the completed DHS Form 7001 Request for Case Assistance online, my email
cisombudsman@hq.dhs.gov, fax 202-357-0042,
or send it via U.S. Mail to:
Office of the Citizenship and Immigration Services Ombudsman
Department of Homeland Security
Mailstop 0180
Washington, D.C. 20528How can Kananchuk Law Office help you with the USCIS Ombudsman?If you encounter problems or delays with USCIS applications or processes, our experienced attorney can provide guidance on the most appropriate steps to address your specific situation and can assist with the USCIS Ombudsman's process if necessary.
Schedule your consultation today with our experienced attorney to discuss your specific situation.